We allow 20 minutes for standard appointments. To maintain our quality of service and minimise wait times, ensure you request a long appointment (30 mins) for more than one issue.
Please inform the reception staff if you are having a procedure, skin check, immunisation, full medical or if more than one of your family members need to be seen. To enable appropriate triage, please inform reception staff if you are unwell, experiencing chest pain or any other urgent problem.
Our practice goes to all lengths to ensure that appointments run on time but emergencies make this unavoidable at times.
Please advise our reception staff if an interpreter is required for your appointment.
Make an appointment by calling (07) 3207 7744 or book online using the system above.
If you have an urgent problem please let us know and we will fit you in accordingly.
Home visits are conducted within a 2km radius of the practice for patients whose condition prevents them from attending the surgery. Home visits are not bulk billed.
Urgent medical attention after hours is provided by the Australian After Hours Doctors on 1300 466 337. After hours care is also available at the Redlands Public Hospital 3488 3111. Private emergency care is available at South Brisbane Mater Private 3163 8111 and Greenslopes Private Hospital 3394 7111.
FEES & BILLING ARRANGEMENTS
Sunstate Family Practice is a private billing practice. We offer the ability to process immediate Medicare rebates. Fees are determined by the length of consultation and procedure performed. Children Under 16 years, DVA gold card holders, and Dr Arvandi and Dr Vu patients Over 65 years are bulk billed. Our Current Schedule of Fees is based on the AMA fee structure and is available at reception and here.
Thank you for your feedback!
We have recently conducted a patient satisfaction survey and as a result of your feedback we have improved our service.
The practice has become increasingly popular and at times you have found it difficult to see the doctor of your choice, so we have increased the number of appointments available with the doctor of your choice on the day.
We have reviewed our appointment booking structure to enable timely access for acute/sick problems, preventative health and chronic disease management.
To maintain our quality of service and minimise wait times, help the doctors run to time by ensuring you request a long appointment for more than one issue. Your lifelong relationship with your GP is one that is nurtured by regular contact to ensure all issues are thoroughly investigated. You may arrive at your appointment with a list of problems you would like to discuss and these may need to be addressed over multiple consultations. Please trust that your GP has your best interests in mind when managing your health care needs.
Overall, you reported that we are exceeding the benchmark in all areas of performance including: Confidence in ability, Treatment by staff, Respect shown to patient, Ability to listen and Ability to express concerns/fears.
You are highly likely to recommend Sunstate Family Practice to your friends.
We welcome your feedback at any time. You can share this with us by discussing with your doctor or with any other staff member you feel comfortable. You could use the Suggestion Box located in the wait room OR contact the Practice Manager directly on 3207 7744 or firstname.lastname@example.org