FAQs

Got Questions? Find the answers to the most common enquiries that we receive.

If your question is not answered here, or you require further information, please do not hesitate to contact our medical practice on 07 3207 7744.

Sunstate Family Practice is a private billing practice but our Tyro facility enables your Medicare rebate to be immediately processed. Fees are determined by the length of consultation and procedure performed and the gap on consultations varies depending on these factors. Children Under 16 years and DVA gold card holders are bulk billed. Some of our doctors bulk bill patients Over 65 years who hold a Concession Card. Our Current Schedule of Fees is based on the AMA fee structure and is available at reception.

View Fees

We bulk bill all Children aged Under 16yrs and DVA Gold Card Holders.

Some of our doctors bulk bill patients Over 65yrs who hold a Concession Card. (Please make sure you only see these doctors if you wish to be bulk billed).

We offer a range of health care checks that are bulk billed including: 45-49 yr old health checks, annual Over 75 Health Check, annual Heart Health Assessments for patients aged Over 40 yrs, annual Influenza vaccination and Care Plans for those who are experiencing Chronic Disease or another Condition that qualifies them to receive access to Medicare funded Allied Health visits.

All other services attract a fee.  Please refer to our current Schedule of Fees.
Your Medicare claim may be processed by our receptionist via our Tyro facility.

Yes we have 3 full time male doctors, 1 part time male doctor & 5 full time female doctors.

Yes. We perform thousands of skin checks every year! Yearly skin checks are essential as Queensland has one of the highest skin cancer rates in the world! Sunstate family practice uses the latest dermatology technology, which allows the doctors to see, store and compare images of any moles or lesions at high resolution and magnification over time. Total Body Photography IS COMING to Sunstate Family Practice! The latest dermatology technology uses AI (artificial intelligence) to improve diagnostic accuracy. Ask our reception staff for more information.  Our doctors perform excision of confirmed or suspected lesions in our procedure room on site.

Yes. We charge a fee for Telehealth consultations (Medicare rebate currently applies provided you have been seen in person by a doctor at our practice in the past 12 months). At Sunstate, our doctors prefer to see you in person but understand that sometimes it is appropriate and more convenient for you to take advantage of a telehealth consultation. Please book via our website or HotDoc app.

We value your privacy and rights and have safeguards to ensure that your medical record is only accessible to authorised staff. We abide by the 13 Australian National Privacy Principles. A copy of our privacy policy is available at reception and here. The National Privacy Commissioner is able to receive complaints concerning privacy issues on 1300 363 992 or oaic.gov.au/privacy/privacy-complaints.

An appointment should be made to discuss results unless your doctor has directed you otherwise.  However, on occasion, you may receive a call initiated by the Doctor to briefly discuss a result.  If this occurs, you will be bulk billed.

No, if only it were that simple!  It is best practice for the doctor to see you for ongoing referral and repeat scripts. Telehealth is available and may be clinically appropriate in some cases for this appointment type.

Yes.  We will ask who your usual doctor is when you book an appointment. We have increased the number of appointments available with the doctor of your choice on the day.

Book in advance for routine matters and chronic disease management to find a day and time that is convenient for you.

For unwell matters, please phone the surgery to be triaged on the day if there is no appointment availability online. On occasions, your usual doctor may be unavailable, and depending on the urgency of the matter, you may be offered an appointment with an alternative doctor.

Sunstate Family Practice Doctor Victoria Point | Victoria Point Medical Centre | Victoria Point Medical Practice | Located in Victoria Point Lakeside Shopping Centre

OPENING HOURS
MON TO THURS: 8am to 6:30pm
FRI: 8am to 5pm
SATURDAY: 8am to 1pm
All by Appointment
Closed Sundays & Public Holidays