Got Questions? Find the answers to the most common enquiries that we receive.
If your question is not answered here, or you require further information, please do not hesitate to contact our medical practice on 07 3207 7744.
We bulk bill all Children aged Under 16yrs, DVA Gold Card holders and DVA White Card holders for eligible conditions.
Pension Concession Card holders Over 65 years of age, pay a discounted gap fee of $25 for consultations only. Usual fees apply to extras including procedures.
We offer a range of health care checks that are bulk billed under our Annual Healthcare Cycle Programme including:
Care plans, Health assessments, Home Medication Reviews, Heart Health Assessments, Childhood and Adult immunisations.
All other services attract a fee. Please refer to our current Schedule of Fees.
Your Medicare claim may be processed by our receptionist via our Tyro facility – your rebate is instant!
Yes we have 3 full time male doctors, 1 part time male doctor & 5 full time female doctors.
Yes. We perform thousands of skin checks every year! Yearly skin checks are essential as Queensland has one of the highest skin cancer rates in the world! Sunstate family practice uses the latest dermatology technology, which allows the doctors to see, store and compare images of any moles or lesions at high resolution and magnification over time. Total Body Photography IS COMING to Sunstate Family Practice! The latest dermatology technology uses AI (artificial intelligence) to improve diagnostic accuracy. Ask our reception staff for more information. Our doctors perform excision of confirmed or suspected lesions in our procedure room on site.
Yes. We charge a fee for Telehealth consultations (Medicare rebate currently applies provided you have been seen in person by a doctor at our practice in the past 12 months). At Sunstate, our doctors prefer to see you in person but understand that sometimes it is appropriate and more convenient for you to take advantage of a telehealth consultation. Please book via our website or HotDoc app.
An appointment should be made to discuss results unless your doctor has directed you otherwise. However, on occasion, you may receive a call initiated by the Doctor to briefly discuss a result. If this occurs, you will be bulk billed.
No, if only it were that simple! It is best practice for the doctor to see you for ongoing referral and repeat scripts. Telehealth is available and may be clinically appropriate in some cases for this appointment type.
Yes. We will ask who your usual doctor is when you book an appointment. We have increased the number of appointments available with the doctor of your choice on the day.
Book in advance for routine matters and chronic disease management to find a day and time that is convenient for you.
For unwell matters, please phone the surgery to be triaged on the day if there is no appointment availability online. On occasions, your usual doctor may be unavailable, and depending on the urgency of the matter, you may be offered an appointment with an alternative doctor.