Got Questions? Find the answers to the most common enquiries that we receive.
If your question is not answered here, or you require further information, please do not hesitate to contact our medical practice on 07 3207 7744.
What do I need to do if I move, or if my doctor moves?
What are the practice fees?
Sunstate Family Practice is a private billing practice however, children aged 12 years & Under, are bulk billed between 8am & 5pm Monday to Friday for consultations (extras incur additional costs including vaccines and procedures). Your Medicare rebate can be immediately processed via our Tyro payment facility. Fees are determined by the length of consultation and procedure performed and the gap on consultations varies depending on these factors. DVA gold card holders and DVA white card holders are bulk billed for eligible conditions. We offer a range of health care checks that are bulk billed including: Care plans, Health assessments, Home Medication Reviews, Heart Health Assessments, Childhood and Adult immunisations.
Our Current Schedule of Fees is based on the AMA fee structure and is available at reception and here.
Your Medicare claim may be processed by our receptionist via our Tyro facility – your rebate is instant!
Register for the Medicare Safety Net on the Services Australia website.
Do you perform skin checks?
Yes. We perform thousands of skin checks every year! Yearly skin checks are essential as Queensland has one of the highest skin cancer rates in the world! Sunstate family practice uses the latest dermatology technology, which allows the doctors to see, store and compare images of any moles or lesions at high resolution and magnification over time. Total Body Mapping IS AVAILABLE NOW at Sunstate Family Practice! The latest dermatology technology uses AI (artificial intelligence) to improve diagnostic accuracy. See the website or ask our reception staff for more information. Our doctors perform excision of confirmed or suspected lesions in our procedure room on site.
Do your doctors perform Telephone Consultations?
Yes. We charge a fee for Telehealth consultations (Medicare rebate currently applies provided you have been seen in person by a doctor at our practice in the past 12 months). At Sunstate, our doctors prefer to see you in person but understand that sometimes it is appropriate and more convenient for you to take advantage of a telehealth consultation. Please book via our website or HotDoc app.
How do you protect my privacy?
We value your privacy and rights and have safeguards to ensure that your medical record is only accessible to authorised staff. We abide by the 13 Australian National Privacy Principles. A copy of our privacy policy is available at reception and here. The National Privacy Commissioner is able to receive complaints concerning privacy issues on 1300 363 992 or oaic.gov.au/privacy/privacy-complaints.
How do I receive my results?
An appointment should be made to discuss results unless your doctor has directed you otherwise. Fees are payable for these appointments.
Can I request a script or referral without a consultation?
YES, If it is clinically safe to do so! It is best practice for the doctor to see you for ongoing referral and repeat scripts but your doctor may be able to process your REPEAT script or referral requests online via our booking system.
Am I able to see a doctor of my choice?
Yes. We will ask who your usual doctor is when you book an appointment. We have increased the number of appointments available with the doctor of your choice on the day.
Book in advance for routine matters and chronic disease management to find a day and time that is convenient for you.
For unwell matters, please phone the surgery to be triaged on the day if there is no appointment availability online. On occasions, your usual doctor may be unavailable, and depending on the urgency of the matter, you may be offered an appointment with an alternative doctor.
Do your doctors perform Telehealth Consultations?
Yes. We charge a fee for Telehealth VIDEO consultations (Medicare rebate currently applies provided you have been seen in person by a doctor at our practice in the past 12 months). At Sunstate, our doctors prefer to see you in person but understand that sometimes it is appropriate and more convenient for you to take advantage of a telehealth consultation. Please book via our website or HotDoc app.
Where can I go to have a Covid-19 vaccination administered?
Sunstate Family Practice is participating in the Covid Vaccination Program. Please phone reception on 3207 7744 to book.
How can I minimise my out-of-pocket medical costs (Medicare Safety Nets)?
- Medicare Safety Net Registration and Amendment for Couples and Families form (MS016) – Services Australia
- Medicare Safety Nets – Services Australia
- How to register for Medicare Safety Nets – Medicare Safety Nets – Services Australia
- What are the Medicare Safety Nets thresholds – Medicare Safety Nets – Services Australia
- How Medicare Safety Nets and thresholds work – Medicare Safety Nets – Services Australia
- How to manage your Medicare Safety Net – Medicare Safety Nets – Services Australia